Casablanca or Tanger
/
Morocco
/
Full-time
Overview
As a Customer Service Representative, you are the first point of contact for customers and technicians. You provide assistance with questions, schedule appointments, and ensure that all customer requests are handled efficiently. You will start with one specific project activity and gradually take on more. Your customer-oriented mindset and communication skills help create a positive experience for every client.
Responsibilities
* Handle inbound and outbound communication with customers in a professional manner. * Schedule and coordinate technical interventions. * Provide accurate information about services and procedures. * Resolve customer questions and complaints efficiently and professionally. * Process customer contacts and service requests administratively. * Contribute ideas for improving customer service processes. * Support field technicians remotely during interventions. * Dispatch and follow up on technician appointments and activities. * Track and document possible (digging) works related to installations. * Assist other contact center colleagues in following correct procedures.
Practical info
* Paid training of 1 to 2 weeks, depending on the project. * Working hours: Monday to Sunday, between 8 a.m. and 10 p.m. (Belgian time). * Hybrid work possible after at least 3 months, depending on performance. * Permanent contract after a 3-month trial period.
Salary & benefits
* Salary range based on a 44-hour work week: 11.000 - 12.500 MAD * CNSS registration from the first working day. * Private health insurance (for employee and family) * Free access to an e-learning platform offering 24 European languages. * Free access to professionally guided fitness classes.
Skills
Communication
Problem-solving
Empathy
Proactivity