Barcelona
/
Spain
/
Full-time
Overview
This project involves supporting a digital platform that enables communication and automation between legal professionals and public institutions. As a Customer Service Advisor, your main responsibility is to provide high-quality support to users such as curators, judges, court registries, public offices, companies, and private individuals. You will handle inbound calls and email tickets to assist with general information, procedural questions, platform access issues, and PC configuration. You will also perform outbound activities, such as following up with users, providing updates, and sending reminders.
Responsibilities
* Handle inbound calls and email tickets from users of the digital platform. * Provide clear and accurate answers to general and procedural questions. * Assist with technical issues, user access, and configuration support. * Manage outbound follow-up calls and send reminder or update emails. * Ensure a professional and empathetic approach in every interaction. * Collaborate with internal teams to resolve escalated cases efficiently.
Practical info
* Paid training program of 2 weeks: * Week 1: theoretical instruction. * Week 2: on-the-job training. * Working hours: Monday to Friday, from 8:30 a.m. to 5:00 p.m. * Permanent contract (indefinite duration)
Salary & benefits
* Average salary based on a 39-hour work week: €1750 * 1.9 holidays/month * Supportive, professional work environment focused on service quality.
Skills
Communication
Analytical Thinking
Empathy
Technical Proficiency
Please send us your detailed CV to apply for this job post